Returns & Refunds

Last updated: 20 September 2026

We want you to order from Laurance™ with confidence. In addition to any statutory rights, we offer a 30-day return request period from the date you receive your order.

How to request a return

Email service@laurance.nl with your order number and the items you would like to return. Please do not send a return before you have received return instructions from us.

Return conditions

Unless your statutory rights provide otherwise, items must be returned unused, unworn and in the condition in which they were received, preferably in the original packaging where reasonably possible. For sealed goods that are not suitable for return for health or hygiene reasons, the right of withdrawal may be excluded once the seal has been broken, where permitted by law.

Right of withdrawal in the EU / EEA

Where this applies to your purchase, consumers buying at a distance generally have a statutory cooling-off period of 14 days after delivery. This statutory right is separate from our voluntary 30-day return request period and is not limited by it.

Return shipping

For returns because you changed your mind, return shipping costs are normally borne by the customer where permitted by law and communicated before purchase. If an item is defective, damaged or incorrectly delivered, please contact us so we can arrange a suitable solution without limiting your statutory rights.

Refunds

Once a return has been received and inspected, we will let you know the outcome. Approved refunds are made to the original payment method. Banks and payment providers may need additional processing time after the refund has been issued.

Return address

Laurance™
Spechtlaan 251
3136 HG Vlaardingen
The Netherlands

Questions? Contact us at service@laurance.nl.